Spin Genie Casino

1.6
Based on 7 reviews

Casino Details

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License: Ontario (AGCO), Malta (MGA)
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Created: 2014

Spin Genie Casino Rating

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Ratings are automatically calculated from player scores to keep a level playing field. This way, you get the straight goods based solely on community feedback.

Ratings by Category

Games
based on 4 reviews
1.3 Games This score shows how well the games on the site perform across choice, quality, mobile use, and overall usability.
Bonuses
based on 4 reviews
1.3 Bonuses This score shows how well the bonuses on the site perform across choice, quality, mobile use, and overall usability.
Deposits
no ratings for this category
Withdrawal
based on 5 reviews
1.2 Withdrawal This score shows how well the withdrawal on the site perform across choice, quality, mobile use, and overall usability.
Support
based on 5 reviews
1.2 Support This score shows how well the support on the site perform across choice, quality, mobile use, and overall usability.
Safe Play
based on 3 reviews
1.0 Safe Play This score shows how well the safe play on the site perform across choice, quality, mobile use, and overall usability.
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Spin Genie Casino User Reviews

Summarized by AI from all user reviews

Players often feel defeated by technical errors and missing funds during the cashout stage. Getting winnings out of the account is a major struggle due to constant error messages and daily limits. Some report that Spin Genie Casino locks balances behind bonus rules or cancels them entirely after a win. Support is a major pain point because players only reach bots that loop the same questions. While deposits are fast and the game variety is huge, winning feels impossible for some long-term users. Verification requests often appear only after a player tries to withdraw their money. Live chat and email support rarely provide helpful or timely human responses to urgent issues. Verification documents are sometimes requested multiple times despite being sent correctly. Winning a large amount can lead to account blocks or wiped balances under vague terms.

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7 User Reviews
Newest
Helpful
30 days
90 days
DL

Review by Diana L. image

image Canada
14 hours ago
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1.0

Promised 75 free spins on Mystic Riches but the game crashes to a black screen every time you try to load it. I’ve got 210 CAD sitting in my balance that I earned but they’ve locked it behind bonus rules so I cant withdraw. Support is useless. Don’t waste your time or money here.

Ratings by category

Games
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1.0
Bonuses
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1.0
Withdrawal
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1.0
Support
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1.0
Bonuses Support Withdrawals
Was this helpful?
0
PP

Review by Prince P. image

image Canada
April 22, 2026
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1.0

I’m sitting here crying because I needed that money for my family and now it feels like it’s gone forever!!!
I tried to cash out my money and they said I had to do kyc and verify my documents , fine , I sent evreything and waited two days until they emailed saying I was approved , I went to log in to get my money and I’m locked out , I have emailed their support like five times now and nobody is getting back to me

Ratings by category

Games
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1.0
Withdrawal
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1.0
Support
image image image image image
1.0
Safe Play
image image image image image
1.0
Support Withdrawals
Was this helpful?
0
RC

Review by Ridley C. image

image Canada
April 20, 2026
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4.0

I cannot believe how fast the withdrawal went through SERIOUSLY THIS PLACE IS THE BEST. I was playing some Big Bass and kept hitting bonuses and free spins like crazy.

The game variety is huge, and you get plenty of free spins and extras while you play. Withdrawals are processed way faster than other sites I have used. Support and the VIP managers are helpful and check in on you. Good site.

Bonuses Games Support Withdrawals
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0
LM

Review by Lisa M. image

image Canada
April 20, 2026
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1.0

so called no kyc needed on this site is lie, they let you deposit 50 CAD no problem but as soon as you win the errors strat , they’ll tell you your login or card is invalid to stop the payout, they also have no real support agents an AI deisgned to ignore you

Deposits Games Withdrawals
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0
DR

Review by Deanna R. image

image Canada
April 15, 2026
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1.0

I feel so defeated and my weekend is basically ruined because they are holding onto my winnings for no reason!! I put in 65 CAD and make it up to 300$.

I tried to withdraw and it keeps saying I reached some daily limit, even though I haven’t taken out a single cent! I tried the chat and it is a bot saying everything is fine while the site keeps blocking my money.

Now they want all these documents but won’t tell me what is wrong with the ones I sent!!! Circus on the wheels fuck off

Ratings by category

Games
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1.0
Bonuses
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1.0
Withdrawal
image image image image image
1.0
Support
image image image image image
1.0
Safe Play
image image image image image
1.0
Support Withdrawals
Was this helpful?
0
SM

Review by Skye_Lim image

image Canada
April 14, 2026
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2.0

WTF TOTAL RIPOFF. DO NOT DEPOSIT HERE. Washed 90 CAD in twenty minutes without a single decent return. The RNG is definitely skewed against older accounts compared to new ones. Support bot is useless. Already blocked my account to save my wallet.

Ratings by category

Games
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2.0
Bonuses
image image image image image
2.0
Withdrawal
image image image image image
2.0
Support
image image image image image
2.0
Safe Play
image image image image image
1.0
Games Safe Play
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0
JG

Review by Justin G. image

image Canada
April 13, 2026
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1.0

I am beyond frustrated. I tried to withdraw 125 CAD and keep getting error messages. It said it was approved and I’d have the funds soon but that was over 16 hours ago and still nothing. Where is my money? I’ve tried to contact support but I can’t find a real person anywhere. It’s a bot that keeps looping the same questions and won’t put me through to a human

Ratings by category

Bonuses
image image image image image
1.0
Withdrawal
image image image image image
1.0
Support
image image image image image
1.0
Support Withdrawals
Was this helpful?
0

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