They are so slow on paying out winnings its unbelievable. I won 2200 CAD in total but I only recived 800 of those and rest they was dragging out til i wasted it all on the casino. Support is total garbage they never answer. I was supposed to be a VIP yet they couldnt prioritize me or give me any better treatment. STAY AWAY they will drag out your winnings for how long they can in hope for you to gamble it all away!!!! VERY BAD.
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Players report serious issues with this brand regarding winnings being voided for small technicalities. Support agents often give generic responses that do not help resolve these deep frustrations. This casino brand makes it very hard to actually receive your money after a lucky run. Some people describe having their entire balance wiped due to minor bonus terms mistakes. Payouts are often delayed for long periods until players feel tempted to gamble the funds back. VIP treatment seems nonexistent as support often ignores urgent requests for help. You might find your withdrawals dragged out for weeks without a clear explanation. These negative experiences leave many feeling like the house has no heart for its users.
Hoped for some luck today cuz things been real hard lately with medical bills after my diagnosis… put in 50 bucks and actually got a lucky run on the reels. Was up to $1800 and felt so relieved like i could finally pay some debts. then i go to cash out and they say no. said i tapped the screen too fast and did two spins at $3.50 instead of $3 limit while on the bonus. a tiny 50 cent mistake after 5000 spins! They wiped the whole $1800. Im literally sitting here shaking cuz that momey was for my treatment and and they just called it an inconvenience. No heart at all.