Genesis Casino

i just wanted to have a little fun after a long week of work so i decided to put in 40 bucks to relax. everything went fine with the deposit they took my noney instantly but then i couldnt even open a single game. it keeps saying im out of the area or something even though i live in the same place i always have. i tried talking to a support lady named jane and she did nothing then a supervisor named mike said he would fix it and and call me back in an hour. its been 8 hours and i havent heard a word and i still cant play. they basically just stole my grocery money for the weekend and dont even care enough to help me. i am so upset and sad that i let them take my money like this and now i have nothing to show for it but a headache.

OMFG just had such a good session!!! This is officially my lucky spot because I actually feel like I can win here without getting rinsed immediately!!! Support answered my stupid questions in like 2 minutes flat and I just found more free spins in my inbox for doing nothing!!! LOVE THIS SITE!!!

I was hoping to have a nice evening after a long week and maybe win a little extra for our anniversary dinner. I deposited 65 CAD using my Visa and actually managed to get my balance up to 750 CAD on the slots. I was so happy but when I tried to withdraw they started with the excuses. They sent an email saying my card doesn’t accept deposits which is a lie because that’s what I used to put the money in!!! Now they want all this extra verification but the mobile site is broken and won’t let me past the address part. I’ve tried uploading my bill 10 times and it just says declined every single time. It’s so disheartening. This was supposed to be a good day and now I’m just sitting here stressed out and crying because they are holding my money hostage.

Ratings by category

Deposits

2.0

Withdrawal

1.0

Support

2.0

It has been 3 weeks and I still haven’t received my 250 CAD WITHDRAWAL. I USED INTERAC AND GOT A CODE BUT THE MONEY NEVER SHOWED UP . SUPPORT TOLD ME TO WAIT 5 DAYS THEN TOLD ME TO CALL GIGADAT . GIGADAT SAID THE CASINO HAS THE MONEY AND NEEDS TO RESEND IT. WHEN I TOLD SUPPORT THIS THE AGENT JUST KEPT ASKING ME ABOUT SELF EXCLUSION AND THEN BLOCKED ME FROM MY ACCOUNT! NOW I CANT USE LIVE CHAT . THEY TOLD ME TO USE ECOPAYZ INSTEAD SO I MADE AN ACCOUNT AND SENT THE SCREENSHOTS 5 TIMES LIKE THEY ASKED BUT THEY KEEP SAYING THEY DONT HAVE THEM . I CANT UPLOAD THEM TO THE SITE BECAUSE I AM LOCKED OUT . I WANT MY MONEY BACK NOW THIS IS THE WORST SERVICE I HAVE EVER HAD.

good early bonus but they wont let u withdraw. submitted my stuff several times but the kyc requirements keep changing depending on the agent u talk to. currently stuck on payment verification because they want a pdf bank statement for my 40 dollar deposit which wont be released for another month! way beyond any other site. if u ask for help u get support bots that are clearly helping several people at once and mostly get copy and paste answers. also 72 hour withdrawal time is rediculous. what am i supposed to do now??

Decent support but the bonus system is kind of clunky. You get your 20 free spins daily but you gotta ask for them every time instead of them just being there. Not a dealbreaker but definitely not the smoothest experience out there. It is what it is.

Ratings by category

Games

4.0

Support

4.0