OMG just got a free bonus from support!!! I was having some issues with my match but I messaged them and Brad was literally an angel. He explained everything perfectly and then just gave me more money to play with!!! I am actually buzzing right now. Best support ever hands down!!! LOVE LOVE LOVE this site!!!
Lucky Vegas Casino
Casino Details
Lucky Vegas Casino Rating
How We Rank
Ratings are automatically calculated from player scores to keep a level playing field. This way, you get the straight goods based solely on community feedback.
Lucky Vegas Casino User Reviews
Summarized by AI from all user reviews
Opinions on this brand are split between those who received quick help and those facing payout issues. Review after review mentions frustration with repeat requests for source of funds documents. Players often report that customer service takes far too long to reply to urgent messages. This casino brand sometimes blocks accounts or refuses to verify identity once a player tries to cash out. One theme keeps coming back regarding the difficulty of getting money out after a win. Other people have had a much better experience thanks to helpful support agents. Some people received unexpected bonuses after messaging the team about technical issues. These lucky players describe the staff as helpful and quick to explain how things work. Winning feels great until you hit a wall with the verification team.
needed some extra cash for kids school trip so thought id try my luck on roulette. deposited 450 and and actually hit a heater, got up to 3500! i was so happy thinking finally things r going my way. but then nightmare started. tried to withdraw and they blocked me. sent all my id bank statements everything. then i self excluded because i knew i would be tempted to play it back if i didnt. now they say because im excluded they wont verify me or pay my 3500. im sitting here with noney and bills r piling up. absolutely gutted.
I will never use this site again. I opened an account and sent my ID and source of funds, which was all fine at the time.
However, I played again after a few months and now they are claiming I have to send the source of funds again, so I cannot withdraw my С$150. Playing is supposed to be fun, but they make it so hard to enjoy anything if you are winning. Customer service takes hours to reply and they don’t even help you with the problem. How am I supposed to get my money out now?